SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquisa.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquisa.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquisa.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://exquisa.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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the feel of this mask is unreal. I mean it's super soft to the touch - almost like some kind of fluffy cloud has decided to hug your face for the night. And comfortable? You betcha! It fits snugly without being too tight or leaving any annoying marks on your skin after you take off in the morning. my sleep quality has improved since using this baby. I used to toss and turn all night long but now? Not anymore! This mask blocks out all those pesky light distractions that can mess up your sleep cycle big time. But wait there’s more! The best part comes when you wake up in the morning. That feeling... oh boy, where do I start? It's like waking up from a deep slumber feeling completely refreshed and ready to tackle whatever life throws at ya with gusto! Every single morning since using this magic little number has been an absolute pleasure. No groggy mornings or struggling to get out of bed because my sleep was interrupted by random lights or noises during the night. So yeah folks, if you’re looking for something that’ll give you a better snooze sesh and make getting up in the AM less of a chore then look no further than our friend here – Mr Sleeping Mask Extraordinaire – he won’t disappoint!
I've been using this silk mask for a month now and it's made such a difference my sleep routine. The material feels luxurious against my skin and blocks out all light perfectly.
doesn't leave marks when i wake in the morning. great purchase 👍
This product has truly improved my sleep experience. The fact that it's made of silk makes it incredibly gentle on sensitive skin like mine.
The comfort level of this sleeping aid is unmatchable! It fits snugly without being too tight or annoying throughout the night 🌙
Honestly, didn't expect much but wow was I surprised! This little gem is comfy as heck and does an excellent job blocking out light!
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A must-have for anyone looking to improve their beauty rest! Not only does it feel plush against your skin but also aids in uninterrupted slumber by keeping intrusive lights at bay.
never thought something as simple as a sleeping mask could make such a big difference in getting good sleep...but here we are!
This eye covering has become an essential part of my nightly routine - its silky texture soothes me into peaceful dreams each time 😊